Privacy Policy

Privacy Policy

Effective Date: 5/20/2026
Business Name: HomeHaven Northwest / HomeHavenNW
Website: HomeHavenNW.com
Phone: 503-782-2524

HomeHaven Northwest (“HomeHavenNW,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, schedule a service, communicate with us, or interact with our business online.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically through our website, and information received from third-party service providers.

Information You Provide Directly

We may collect:

  • Name
  • Phone number
  • Email address
  • Service address or property address
  • City, state, and ZIP code
  • Service preferences
  • Property details
  • Photos or notes you submit
  • Quote requests
  • Scheduling details
  • Payment-related information
  • Reviews, survey responses, or other communications

Information Collected Automatically

When you visit our website, we may collect certain information automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring pages
  • Pages viewed
  • Links clicked
  • Date and time of visit
  • General usage activity
  • Cookies or similar tracking technologies

Information From Third Parties

We may receive limited information from third-party platforms or service providers, such as:

  • Advertising platforms
  • Analytics providers
  • Payment processors
  • Lead platforms
  • Scheduling or customer management tools
  • Social media platforms, if you interact with us there

2. How We Use Your Information

We may use your information to:

  • Provide estimates and quotes
  • Schedule and complete services
  • Communicate about appointments, reminders, and service updates
  • Respond to questions and customer support requests
  • Process payments and send invoices
  • Send service-related messages
  • Send promotional messages if you have opted in or where permitted by law
  • Improve our website, services, and customer experience
  • Measure advertising and marketing performance
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with legal obligations
  • Enforce our Terms & Conditions

3. SMS/Text Messaging Privacy

If you provide your phone number and opt in to receive SMS/text messages from HomeHaven Northwest, we may use your phone number to send messages related to quotes, scheduling, appointment reminders, service updates, customer support, review requests, and occasional promotional offers.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS/text messages at any time by replying STOP. For help, reply HELP or contact us at 503-782-2524.

Consent to receive SMS/text messages is not a condition of purchase.

HomeHaven Northwest does not sell, rent, share, or disclose mobile phone numbers or SMS opt-in consent data to third parties or affiliates for their marketing or promotional purposes.

4. How We Share Information

We do not sell or rent your personal information.

We may share information only as reasonably necessary for business operations, legal compliance, or service fulfillment, including with:

  • Payment processors
  • Scheduling or customer management systems
  • Website hosting providers
  • Email and SMS communication providers
  • Analytics providers
  • Advertising platforms
  • Professional advisors
  • Legal or regulatory authorities when required by law

These service providers are authorized to use information only as needed to provide services to us or comply with legal requirements.

We may also disclose information if necessary to protect our rights, property, customers, employees, contractors, or the public.

5. Important Limitation on SMS Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories of data sharing exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, affiliates, or lead generators for marketing or promotional purposes.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support basic website functionality, understand website traffic, improve performance, and support advertising or remarketing.

Cookies may be used for:

  • Website functionality
  • Form submissions
  • Analytics
  • Advertising performance
  • Remarketing

You can control cookies through your browser settings. Disabling cookies may affect some website features.

7. Advertising & Analytics

We may use third-party analytics and advertising tools, such as Google, Meta, or similar platforms, to understand website usage, measure ad performance, and show relevant ads.

These platforms may use cookies, pixels, or similar technologies according to their own privacy policies.

You can adjust ad preferences through the settings provided by those platforms or through your browser and device settings.

8. Payment Information

Payment information may be collected and processed by third-party payment processors.

HomeHaven Northwest does not store full credit card numbers or raw payment card details on our own website servers.

Payment processors handle payment information according to their own security and privacy practices.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

10. Data Retention

We keep personal information for as long as reasonably necessary to provide services, communicate with customers, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices

You may request to access, update, correct, or delete certain personal information by contacting us.

You may opt out of promotional emails by using the unsubscribe instructions in the email, if available, or by contacting us directly.

You may opt out of SMS/text messages by replying STOP.

You may control cookies through your browser settings.

12. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act and related laws, including the right to know, access, correct, delete, or opt out of certain uses of personal information.

To submit a privacy request, contact HomeHaven Northwest using the contact information below.

We do not sell personal information as the term “sell” is commonly understood. We also do not share mobile phone numbers or SMS opt-in consent data with third parties or affiliates for marketing or promotional purposes.

13. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Links to Other Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our website or services after updates are posted means you acknowledge the updated Privacy Policy.

16. Contact

For questions about this Privacy Policy or to submit a privacy request, contact HomeHaven Northwest:

Phone: 503-782-2524
Website: HomeHavenNW.com