Privacy Policy

HomeHavenNW (“we,” “our,” or “us“) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.homehavennw.com (the “Site“), interact with our social media pages, schedule a service, or otherwise communicate with us.

If you have any questions or concerns about our practices, please contact us at privacy@homehavennw.com.

1. Information We Collect

1.1 Information You Provide Directly

  • Contact details — name, phone number, email address, mailing address.
  • Service details — property type, service preferences, photos you upload, job notes.
  • Payment information — card details or bank account information collected and processed by our PCI‑compliant payment provider (we don’t store raw payment data).
  • Communications — emails, SMS messages, phone recordings (with notice), survey responses, reviews.

1.2 Information We Collect Automatically

  • Log data — IP address, browser type, referring pages, date/time stamps.
  • Device information — device ID, operating system, screen resolution.
  • Usage data — pages viewed, links clicked, time spent on each page.
  • Cookies & similar technologies — first‑party cookies (for core functionality) and third‑party cookies (for analytics and advertising).

1.3 Information from Third Parties

We may receive information about you from:

  • Advertising partners (e.g., Google Ads, Meta) for campaign performance and remarketing.
  • Payment processors (e.g., Stripe, Square) for fraud prevention and transaction confirmation.
  • Lead platforms (e.g., Nextdoor, Angi) if you interact with our listings there.

2. How We Use Your Information

We use personal information to:

  1. Provide services — quote, schedule, fulfill, and invoice for exterior‑cleaning work.
  2. Communicate — confirm bookings, send reminders, respond to inquiries, and deliver customer support.
  3. Improve the Site — analyze usage to diagnose issues and optimize content.
  4. Marketing & remarketing — show ads or send promotions that may interest you (with opt‑out options).
  5. Legal & security — detect fraud, enforce our Terms of Service, comply with laws.

We process data under the following legal bases (where applicable): contractual necessity, legitimate interest, consent, and legal obligation.

3. Sharing of Information

We do not sell or rent your personal information. We share it only as needed:

  • Service providers — hosting, email, SMS, payment, analytics, and marketing vendors bound by confidentiality agreements.
  • Compliance & safety — to law enforcement or regulators when required by law or to protect rights, property, or safety.
  • Business transfers — in connection with a merger, acquisition, or asset sale (with notice to you).

4. Cookies & Tracking Technologies

We use:

  • Essential cookies for secure log‑in and form submissions.
  • Analytics cookies (Google Analytics 4) to measure Site performance.
  • Advertising cookies (Google Ads, Meta Pixel) for remarketing.

You can control cookies via your browser settings and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

5. Email & SMS Marketing

  • By submitting your phone number or email, you consent to receive transactional and promotional messages from us.
  • You may opt out at any time by following the unsubscribe instructions in the message or replying STOP to SMS.

6. Data Security

We implement administrative, technical, and physical safeguards such as HTTPS encryption, firewall‑protected servers, and role‑based access controls. No internet transmission is 100% secure, so we cannot guarantee absolute security.

7. Your Privacy Choices & Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete personal information we hold.
  • Opt out of marketing communications.
  • Port your data or restrict processing.

California residents can exercise CCPA rights by emailing privacy@homehavennw.com. EU/EEA residents can lodge a complaint with their local supervisory authority.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided us data, contact us to have it deleted.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will change, and significant updates will be posted prominently on the Site.